Terms and conditions

*Note that your failure to read our terms and conditions, whether intentional or accidental will under no circumstances be a reason to consider them altered or void.

* Ozark Exotics ships during the week Monday-Thursday with the exception of holidays.  Orders placed before 3pm central time will be shipped the same day, unless otherwise specified.

* Ozark Exotics has a no return and no refund policy for all retail and wholesale orders. If you wish to cancel an order, you must do so within 24 hours of placing the order - No exceptions.

* Ozark Exotics cannot guarantee the sex on any animal unless otherwise specified.

* Ozark Exotics ships Priority Overnight with FedEx. 

* The buyer or buyer's representative must be present to receive the package on the first delivery attempt or all guarantees are void.

* Live and visibly healthy arrival is only guaranteed when shipping temperatures at both ends are between 32° –  90°F.  We will not knowingly ship to and do not guarantee any live animal shipments to UPS Stores or FedEx Print & Ship Centers.  We can also hold the animal(s) at our facility until temperatures are safe for shipping.

* Any shipment routing changes on the part of the customer will result in voiding our live arrival guarantee.

* We are not responsible for carrier delays or mishandling resulting in late arrival on shipments. We do not offer refunds on shipping fees due to late deliveries. 

* All animals have a live and healthy arrival guarantee.  The health of your animal is guaranteed for 30 days from the day you receive it. If your animal does arrive deceased we are happy to ship a replacement to you. We do not offer refunds.

* We cannot be held responsible for shipping charges incurred for upholding our guarantee; they are the responsibility of you, the buyer. We do not offer credits or refunds on shipping for replacement animals.

* If your shipment arrives deceased, is visibly unhealthy, is damaged in any way or if there is any other issue with the order upon arrival the customer must notify Ozark Exotics of the issue immediately upon receiving the shipment. The arrival time will be determined by the tracking information FedEx provides online of the delivery. Please CLICK HERE to submit an order issue ticket and attach photo of the contents of the shipment within two hours of arrival or all guarantees are null and void. If the first attempt of delivery is missed then all live and visibly health arrival guarantees are null and void.

* We reserve the right to refuse sale to any buyer, for any reason. Sorry, no sales to minors. Proof of age may be required at our discretion.

* The reptile industry is very prone to fraud orders. We reserve the right to ask for ID verification before shipping any order. All verified fraud orders are reporting to federal authorities. Credit card fraud is against the law.

* Ozark Exotics is not responsible for any veterinary expenses or costs incurred by the buyer for any animal. If you take any animal to a veterinarian, you do so entirely at your own expense.

* Photos and requests: The animals pictured on our web site may or may not be the actual animal available. The photos do represent the species, and the health and quality of the animals we ship. We can send more pictures of any animal you are interested in by contacting us.

* Photos, descriptions and care sheets posted on our web site are the exclusive property of Ozark Exotics, and may not be used or reused without our specific, written permission.

* In accordance with FDA regulations, turtles and tortoises less than 4 inches listed on our web site are offered expressly for educational, scientific or export purposes only. They are not sold for use as pets.

* You can contact us either by phone (636) 428-2999 or email customerservice@ozarkexotics.net If you have specific questions/requests, feel free to ask; we will respond accordingly. We can be reached Monday through Friday from 8:00 AM – 8:00 PM.

* Please be aware of your own local wildlife laws and regulations. No shipments will be knowingly sent in violation of any state or federal laws. Please do not even ask.

* Ozark Exotics reserves the right to alter these terms and conditions at any time and in its sole discretion.